Terms & Conditions | Opre Brothers

Terms & Conditions

Terms and Conditions for Opre\' Brothers

Welcome to oprebrothers.com, an online store owned and operated by:

Opre‘ Cidery s.r.o.
Budimír 42, 04443 Budimír
Slovakia, European Union
EU VAT: SK2024166210
Company registration no: 479775504
email: hello@oprebrothers.com
phone: +421948285404

These terms and conditions ("Terms") apply to the use of our website and the purchase of goods from us. By using our website, you agree to these Terms. Please read them carefully.

1.    Use of Website
1.1 On our website, there are sections that are intended for viewing/use by individuals only for those who are 18 years of age or older. If you are under 18, you may not use our website section of alcoholic drinks – CIDERS and do not purchase the ciders. A visitor under the age of 18, (or the legal age in their country) is only allowed to purchase items that do not contain alcohol (soft drinks).
1.2. You may use our website to browse and purchase our products, create an account, sign up for our newsletter, and contact us via email or phone.

2.    Privacy Policy
2.1. We collect and use personal data in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your personal data as described in our Privacy Policy.

3.    Products and Orders
3.1. We sell alcoholic and non-alcoholic beverages in glass bottles of our own production facility. All products are subject to availability.
3.2. You may place an order through our website by following the instructions provided. By placing an order, you make an offer to purchase the products you have selected. 
3.3 We will confirm your order. We\'ll check if we have the amounts ordered in stock. In case there are not enough products in stock or the product is sold out we may cancel the order.
3.4. We reserve the right to reject or cancel any order at any time for any reason. If we reject or cancel your order, we will notify you and provide a refund if applicable.
3.5. The price of the products is shown on our website and includes VAT. The currency is EUR. The price does not include delivery costs, which are shown separately during the checkout process.
3.6 The physical invoice will be sent with the package.
3.7 The products are labeled according to EU Regulation No 1169/2011 on food labeling. The language of the text is Slovak.
3.8 We accept payment by credit/debit card through Stripe, Cash-on-delivery in selected countries. Payment is processed through a third-party payment gateway STRIPE. We do not store your payment details.
3.9 In some selected countries the Cash-on-delivery (COD) is accepted as payment.

Find more information about the payment options at this link.

4.    Delivery
4.1. We deliver our products to the addresses that you provided in the checkout. 4.2. Delivery costs are shown separately during the checkout process and vary depending on the delivery address and the weight of the products.
4.3. We aim to deliver products within 1-7 working days from the date of your order. However, delivery times may vary depending on the country, delivery address, and availability of the products.
4.4 In case of shipping to countries outside of the EU or EEA (European Economic Area) the buyer is fully responsible for the cost of taxes, customs, and any other costs that might occur.
4.5. We are not liable for delays or failure to deliver due to events beyond our reasonable control.
4.6 In case of an incorrect amount for delivery stated in the "Shipping Options" and the "Checkout" the correct price for shipping is in the "Checkout". The prices for packaging at the "Shipping options" are just informative.
Find more information about the delivery options at this link.

5.    Returns and Refunds
5.1. If you are not satisfied with your purchase, you may return the products within 14 days from the date of delivery.
5.2. The products must be returned in their original condition and packaging, and you are responsible for the cost of return postage.
5.3. If the products are defective or not as described, we will provide a full refund, including the cost of return postage. If you are returning the products for any other reason, we will provide a refund for the products but not for the cost of return postage.
5.4 The 14-day return of the products does not apply to orders made by a company or entrepreneurs.
5.5. Refunds will be processed within 30 days from the date of receipt of the returned products.
Fill out this form to return the products:
Find more information about the returns at this link.

6.    Intellectual Property
6.1. We own the trademark, brand, and product photos used on our website. You may not use, reproduce, or distribute any of our intellectual property without our prior written consent.

7.    Promotions
7.1. We may offer promotions from time to time. The terms and conditions of each promotion will be provided separately.

8.    Contact Us
8.1. If you have any questions or concerns about these Terms or our products, please contact us by email at hello@oprebrothers.com or by phone at +421948285404

9.    Amendments
9.1. We may amend these Terms anytime.

10.    Newsletter
10.1. By signing up for our newsletter, you agree to receive marketing communications from us via email. You can unsubscribe from the newsletter at any time by clicking the "Unsubscribe" link at the bottom of the email.
10.2. We may use your email address to send you promotional offers and news about our products, events, and services.
10.3. We will only use your personal data in accordance with our Privacy Policy.

11.    Complains
11.1. As a consumer, you are entitled to submit complaints and grievances in writing via e-mail to: info@oprebrothers.com.
11.2. We will inform you about the assessment of the complaint or complaint by e-mail sent to your e-mail.
11.3. The supervisory authority is the Slovak Trade Inspection Authority (SOI), the SOI Inspectorate for the Košice Region, with its registered office at Vrátna 3, P. O. BOX A-35, 040 65 Košice 1, tel. no. +421557290705.
11.4. If you are not satisfied with handling your complaint, you can also submit a complaint electronically via the platform available on the website.
11.5 If you are a resident of a EU country other than Slovakia, you can appeal to the EU Commission\'s online complaint portal here. http://ec.europa.eu/odr

The Terms are valid from 01.03.2023

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